Cox Communications reports email outages in RI | Turn to 10

By: NBC 10 News | NBC 10
Published: December 16, 2012
Updated: December 17, 2012 - 9:49 AM

Cox Communications said Monday that it has resolved the email outage that affected hundreds of residential customers across Rhode Island.

Cox Communications said the outage affected several states, including Rhode Island. Business services were not effected, it said.

Cox said no messages will be lost and that it has no indication of a security breach.

The company released a statement Monday morning:

As of 6:30 am ET, access to Cox email has been restored to all customers previously affected by the email outage. All customers should now be able to send and receive email messages.?

If you lost access to your email during this outage, we have queued your emails received since Friday. You may continue to receive these queued emails over the course of the next several days. These will arrive gradually and may not be delivered in chronological order.?

Now that service is restored we are moving forward with replacing email storage platform equipment and implementing measures to prevent a reoccurrence of these issues. We will remain intensely focused on this effort until all queued email messages are successfully delivered. Technical teams continue to be on high alert and monitoring systems closely.?

We deeply regret the impact this outage has had on our customers and truly appreciate their patience as all Cox resources continue to be focused on this restoration effort.?

Source: http://www2.turnto10.com/news/2012/dec/16/cox-communications-repots-email-outages-ri-ar-1279067/

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